RBB-Teller-Service at Ludhiana in HDFC Bank Ltd.

HDFC Bank Ltd. Hiring an RBB-Teller-Service.

Operations: Identify high transacting customers and reduce the transactions of these customers a.

Reduce Band 1 and Band 2 Txns Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Issuance of DD/ MC (within prescribed TAT) Executing of funds transfer/ FD closure / Account Closure Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error-free transactions of receipts & payments.

Identification of counterfeit cash and ensure adherence of process laid down by the bank B.

Monitoring: Monitor large amount of movements and report them as per reporting schedule a.

Identification and Closure of TOD account on regular basis Identification and Closure of High Cheque return customers beyond the threshold.

All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed.

Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB, etc.

Archival back-up Local stationery management – Proper Reorder levels / Indent security stationery at appropriate reorder levels.

Processing and follow up for admin related bills/ payments Periodic exchange of keys lodged with other branches Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.

00 lacs Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.

Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation, and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.

Maintenance: Filing of MC/ DD stub copies and canceled instruments Managing the returned cheques including proper maintenance of registers and customer intimation.

Maintenance of counter stock register (DD/MC) Maintaining Salary uploads confirmations Maintaining Gold Sales Invoice Copies Maintaining Backup tapes Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.

Bulk Stock Register Maintenance Printing, checking &Filing; of EOD reports (BJR/ Instruments issued/ EOD cash position, etc.

Maintenance of Voucher Movement Register Coordinate for binding of records/ sending the same to the vendor at regular intervals.

Customer Service: Lobby Management Queue handling Proper housekeeping, upkeep, etc.

Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area Monitor all complaints received and ensure that complaints are closed within the TAT Ensure customer communication on closures Check with customers if the process of complaint resolution has been managed well Preventive complaint management Asking for feedback from customers, who may not be complaining Discussing with staff the importance of getting feedback from customers on a regular basis Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs Ensure Outward remittances and Other Retail Forex transactions are reported to Treasury Mid office within Cutoff time in Dealpro F.

Sales: Generate leads for Banks product with the emphasis on the following: Generate Sales References for Liability products Generate leads for Credit Cards Penetration of Saving Accounts on non-liability customers Ensure that customers opt for and get facilities of CBDT collections Cross-selling Gold Bars Cross-selling Forex Plus card and Gift Plus Card Cross-sell FX Cash Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds).